Executive Summary

Challenge

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Approach

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Implementation & Solution

Functional Requirements

In collaboration with the client, we established the functional requirements of a customer-facing chatbot. At a high level, these include:

• Performance – Ensuring accurate and relevant responses in an appropriate tone, while filtering out any potentially harmful or biased content.
• Flexibility – Adapting solutions quickly and easily in the fast-evolving environment.
• Data Privacy & Ownership – Prioritising sole client ownership of the data and preventing externals having access to it.

Technical & Implementation Requirements

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Minimum Viable Chatbot (MVC) Development & Testing Phase

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Final Deliverable

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Figure 1. caption.

Impact for Client

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Learnings & Challenges

Every project brings many insights, and here, we will highlight three key learnings:

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3. The project demonstrates that it’s possible to safely deploy high-quality customer facing chatbots. This is relevant for a variety of organisations.

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